![]() With the headset connected, in device manager (enabling hidden devices), uninstall and delete the drivers (package) under Display adapter (Graphic Card), Universal Bus Devices (HoloLens Sensor), Monitors (Mixed Reality Headset) and Mixed Reality Device (Headset brand and model). ![]() As soon as you file feedback, on the page with your submission, click on share to get a URL beginning with and share the URL with me.Īlso would be great to know PC specifications like:īrand and making model of your PC (OEM or Custom Built), GPU, Network Adapter, BIOS, Drivers release date, name, version. We would appreciate a lot if you file a feedback ( following the steps in this link:īefore doing any step to solve the issue, through the Feedback Hub, this is for us to collect more data of the errors. ![]() ![]() My name is Jeffrey and I work on the Mixed Reality support team at Microsoft.Hopefully I can help you with that. ![]()
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